Privacy Policy

From this website. If you book a call or send us a message, we collect the name, email address, phone number and business details you give us. We use standard web analytics to understand which pages people read.

Inside systems we build. Our clients' systems hold their business records: employees, vendors, jobs, documents and transactions. That information belongs to the client. We process it on their instruction in order to run and support the software, and for no other purpose.

The SPEC app for iPhone opens the platform your organization uses with us, and adds the iPhone's document scanner and a Face ID lock. It is for the staff of organizations we work with and is not directed to children.

What stays on your phone. The app remembers which companies you have opened and which one you used last, whether the Face ID lock is on, and the address of a page that failed to load, so that Try again can return to it. These settings stay on your phone. Your sign-in to each company's platform is kept by iOS, the same way Safari keeps a website sign-in, and is sent only to that platform. Deleting the app deletes all of it.

Face ID. When the lock is on, iOS checks your face or passcode and tells the app only whether it matched. The app never receives your face data or your passcode.

The scanner. The camera is used only while the scanner is open, and only when your company's platform asks for a scan. The scanned pages go straight to that platform, and the app keeps no copy.

Saved passwords. If you save your sign-in in iCloud Passwords or a password manager, that app stores it and fills it in for you. The SPEC app does not store passwords.

No tracking. The app contains no advertising, analytics or tracking code, and it does not follow you across other apps or websites. Apart from opening your company's platform, it makes no network requests of its own. Links to other sites, such as QuickBooks or your bank, open in Safari or that site's own app, under that site's policy.

Inside your company's platform. What you enter there is handled as described under Inside systems we build, above. The app adds nothing to it, except that it tells the platform the request came from the SPEC app.

Testing through TestFlight. If you test the app through Apple's TestFlight, then under Apple's TestFlight terms Apple and SPEC automatically receive crash reports and usage data, which can include device identifiers, hardware and iOS details, and performance and network information. In App Store Connect we see the name and email address your invitation went to, whether you have installed the app, how many sessions you have started, any crashes, and your device model and iOS version. Feedback and screenshots you send through TestFlight come to us too. We use all of this only to find and fix problems in the app and to contact you about testing it. Apple handles its own copy under Apple's privacy policy. Deleting the beta app does not delete what has already been shared. To ask us to delete it, email us, and you can also ask Apple.

Some systems we build send text messages. These go to the client's own employees, about work those employees are involved in. A typical message asks which job a company credit card charge belongs to, and the employee replies with the job name or a photo of the receipt.

Mobile phone numbers are never shared with or sold to third parties, and are never used for marketing. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Numbers are entered by an administrator at the client, are used only to send that person messages about their own work, and are passed only to the messaging carrier that delivers the message.

Message frequency varies and depends on activity. Most recipients receive fewer than five messages per week, and receive none at all in a week with nothing to ask about.

Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. An administrator at the employer can also remove a number at any time.

To operate and support the software we build, to respond to enquiries, and to meet legal and accounting obligations. We do not sell personal information, and we do not use client data to advertise to anyone.

Only the service providers needed to run the software: hosting, database, messaging and AI providers, each acting on our instruction. Apple distributes the SPEC iPhone app and receives the testing data described under The SPEC iPhone app. We share information when the law requires it. We do not sell it.

For as long as we are working with a client, and afterwards only as long as needed for legal, tax or accounting purposes. On request, we return or delete a client's data.

Access is limited to people who need it. Systems are hosted on managed infrastructure with encryption in transit, and credentials are held in secret stores rather than in code.

You can ask what we hold about you, ask us to correct it, or ask us to delete it. If the information sits inside a client's system, we will pass the request to that client, since the records are theirs.

Questions about this policy, or about information we hold: [email protected].